Frequently Asked Questions
Everything you need to know about your Oner Active journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, certain items like water bottles and socks are final sale.
How should I wash my activewear to ensure it lasts?
To maintain the integrity of our high-performance fabrics, we recommend washing garments inside out on a cold, gentle cycle. Avoid fabric softeners and tumble drying; instead, lay flat to air dry.
Which size should I choose?
Our collections are designed to be true to size with a compressive fit. If you prefer a less restrictive feel or are between sizes, we recommend sizing up. Please refer to our detailed Size Guide located on each product page.
Do you offer international shipping?
Yes, we ship to over 150 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.